Refund Policy

Last updated: August 30, 2026

You pay once, up front, so here is exactly where you stand. To request a refund, email hello@seoctopus.online from the address you used at checkout, and a human will handle it.

Before work begins

If you change your mind before we have started work on your site, you get a full refund, no questions asked. Work begins when we start your audit, which usually happens within hours of purchase.

After your initial findings arrive

Your initial findings, delivered within 24 hours, are real audit work on your specific site. If you cancel after receiving them but before we start fixing anything, we refund half of what you paid and you keep the findings.

After fixes have started

Once repair work on your site is underway, the order can no longer be cancelled for a refund. If something we delivered is broken or not what your tier covers, tell us and we fix it.

If we fail you

If we cannot deliver what you paid for, whether because your platform will not allow it, we cannot get workable access despite your best efforts, or the fault is ours, you get a full refund. We do not keep money for work we did not deliver.

Mistaken or duplicate charges

Charged twice, or charged in error? Full refund of the erroneous charge, immediately, just email us.

How refunds are paid

Refunds go back to your original payment method through Stripe. We issue them promptly; banks typically take 5 to 10 business days to show the money back in your account.

Governing law

SEOctopus operates from California, United States. This policy forms part of our Terms of Service and is governed by the laws of the State of California.

Contact

SEOctopus · seoctopus.online · hello@seoctopus.online