Terms of Service

Last updated: September 4, 2026

These terms apply when you buy anything from SEOctopus at seoctopus.online. Buying a service from us means you agree to them. Questions first? Email hello@seoctopus.online.

What we do

SEOctopus audits your website, shows you what is broken or holding it back in Google, and fixes it. It is a one-time service with a one-time price, not a subscription.

• Light covers the fixes our audit classifies as Critical and High severity.
• Heavy covers every issue the audit identifies: Critical, High, Medium and Low.

You get initial findings within 24 hours of purchase and full delivery usually within 72 hours.* If your site turns out to need something unusual that changes that timeline, we tell you before we proceed.

*Unusually large or complex jobs may take up to 5 days. We'll always confirm with you before starting if that's the case.

Access to your site

We work on a valet key basis: you grant us the least access needed to do the work (for WordPress sites, Editor-level access), and you keep full ownership and admin control of your site, domain and hosting at all times. We never ask you to hand your site over to us, and you can revoke our access the moment the work is delivered.

What we need from you

• You confirm you own the website you send us, or have the owner's authority to have it audited and modified.
• You give us accurate contact details and the access we need within a reasonable time. Delivery timelines start when we have access.
• You keep a login of your own; do not lock yourself out of your own site.
• If we ask you for information, access, approvals or materials and do not get them, the job stalls until we do. That on its own does not entitle you to a refund. We will chase you first, and the refund rules below still apply.

Payment

Payment is taken once, up front, through Stripe. The price shown at checkout is the price you pay; there are no recurring charges.

Refunds are simple: full refund if you cancel before we have started work, and no refund once work has started, because at that point the job is committed and we are already working on your site. We do not charge a cancellation fee of any kind. If we are the ones who cannot deliver, you get your money back in full. The details are in our Refund Policy.

Nothing in these terms limits any refund, cancellation or other consumer rights that the law gives you and that cannot be waived.

What we promise, and what nobody can

We promise to diagnose your site honestly and to fix what your tier covers, to a professional standard. We do not promise a specific Google ranking, a specific amount of traffic, leads, conversions or revenue. Nobody controls Google. Where you rank depends on search-engine algorithms, your competitors, third-party platforms, market conditions, and changes made to your site after we finish, none of which we control. Anyone who guarantees you position one is not being straight with you.

If you believe what we delivered is not substantially what we described, tell us promptly so we can review it and, where that is warranted, correct it or otherwise put it right.

Your content stays yours

Everything on your site remains yours. Fixes and changes we deliver to your site become yours on delivery. Our own tools, audit software and processes remain ours.

Liability

We take care with your site, including backing up what we change where the platform allows it. To the maximum extent the law permits, our total liability for anything arising from the service is limited to the amount you paid us, and we are not liable for indirect losses such as lost profits or lost data held by third parties. Nothing here limits liability that cannot lawfully be limited.

Governing law

SEOctopus operates from California, United States. These terms, and any dispute arising from them or from the service, are governed by the laws of the State of California, and the courts of California have jurisdiction over them.

Changes to these terms

If we update these terms, the new version applies to purchases made after it is posted here. The version in force when you bought applies to your order.

Contact

SEOctopus · seoctopus.online · hello@seoctopus.online